OMA-CNA Risk Management Program


Last year, OMA and CNA passed a big milestone: 50 years of partnership! We know that the COVID pandemic remains a challenge for our entire health care community. Helping our members remains a top priority. Last year, we shifted from regular in-person education events to virtual programming. This year, we are looking to offer additional resources, including three live (virtual) training sessions.

The Oregon Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Oregon Medical Association designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

2022 Risk Training Sessions

In 2022, we will host three live-webinar sessions with our physician and legal faculty. The sessions will be scheduled during the first three quarters of the year and each with different content. Attending any one of the sessions will qualify you for your CNA credit. All CNA insureds are invited to attend all sessions.

FALL TRAINING NOW SCHEDULED! This IN-PERSON training includes materials from the previous three webinars and is a great option for those who were unable to attend some of all the the previous trainings. Registration and details below.

Clinical Documentation: Risk Management Strategies to Decrease Liability Exposures
Wednesday, Feb. 23 @ 6:00 pm - 7:00 pm – CLOSED

Back to the Basics: Risk Management Strategies for the Office Practice Provider
Thursday, May 19 @ 6:00 pm - 7:00 pm – CLOSED

Risk Management for the Office Practice: Medical Liability Trends
Tuesday, August 16 @ 6:00 pm - 7:00 pm - CLOSED

Risk Management Strategies for the Office Practice Provider *In-Person*
Tuesday, November 1 @ 6:00 pm - 7:30 pm - REGISTER
OMA Event Center
11740 SW 68th Parkway
Portland, OR 97223

OMA Health & Safety Policies for In-Person Attendance
 

Additional Program Benefits

Topical Newsletters
A new item added to the program in 2020, this year you will continue to receive our topical newsletters delivered to your inbox with a timely update on a risk issue and tips for addressing that risk in your practice. Look for those during each quarter of the year.

Focused Briefings
A new addition this year will be the delivery to your inbox of focused briefings on risk issues that will include detailed coverage along with implementation steps for your practices. Look for those to come to your inbox as they become available.

CNA Team Access
Any time you have a question about your insurance coverage, a potential claim, or if you get a letter from the medical board about a complaint, call your CNA team. Calling CNA does not raise your rates. You may reach the CNA team at 1-800-341-3684.

OMA Team Access
Because you are a valued OMA member, you have access to the OMA’s Knowledge Center team who are ready to respond to the A to Z of health care compliance questions. You may reach the Knowledge Center team at OMA@theoma.org.

Thank you for being part of the OMA/CNA Risk Management Program!

OMA-CNA Risk Management Program Materials

Risk Management is an integral part of the OMA-CNA program. One of the ways the OMA and CNA provide risk management support to healthcare providers is via toolkits, newsletters, and bulletins that assist our clients in improving patient safety and thus reducing risk. A sampling of the resources available to you is provided below.

Malpractice Lawsuit Preparation

This document providers information on what to do to prepare for a malpractice lawsuit, should one arise. 

Steps to Reporting a Claim

Communication lapses may occur when patient information is transferred from one provider to another and between teams and physical locations.  This document provides suggestions to improve handoff communication and includes a tool to evaluate handoff procedures in healthcare settings.

Handoff Communication

Communication lapses may occur when patient information is transferred from one provider to another and between teams and physical locations.  This document provides suggestions to improve handoff communication and includes a tool to evaluate handoff procedures in healthcare settings.

Recording of Practitioner Visits

Patients have access to smartphones capable of recording office visits, clinical examinations, and telephone calls with their healthcare practitioner. Patient recordings may have liability implications and potentially undermine patient-practitioner trust. This white paper provides guidelines for developing a written policy to address recording of practitioner visits. 

Informed Consent

This article describes the informed consent process and provides strategies for noncompliant patients and the informed refusal process.

Online and Mobile Communications

This article provides guidelines for appropriate use of email and text message communication with patients.

Medical Error Disclosure

This article offers basic guidelines to help physician practices create sound policies governing the admission of error.

Disclosure After an Adverse Event

This document provides guidelines to providers who may engage in a disclosure conversation with a patient/family who have experienced an adverse event. It provides strategies regarding who should participate in the meeting, what information should be shared with the patient/family and examples of statements of empathy to be used when talking with the patient/family.

Pitfalls of the Electronic Health Record (EHR)

This document provides tips to reduce risk when using an EHR.

EHR Self Assessment Tool

This document provides guidelines to providers who may engage in a disclosure conversation with a patient/family who have experienced an adverse event. It provides strategies regarding who should participate in the meeting, what information should be shared with the patient/family and examples of statements of empathy to be used when talking with the patient/family.

Continuity of Care

This article offers a self-assessment tool designed to help practices improve continuity of care and reduce liability exposure by ensuring that critical information is properly gathered, processed, shared and documented.

Treatment Follow-through

Patient adherence to a prescribed plan of care—including follow-up visits, specialist referrals, laboratory and imaging diagnostic tests, and self-care—is fundamental to patient safety, optimal treatment outcomes and management of risk. This article focuses on systematic sources of incomplete follow-through, offering strategies to enhance patient access, customer service, and coordination of care.

Prescribing Controlled Substances

Pain management has become an area of increased focus for healthcare professionals as pain is one of the most common reasons that patients seek medical care. The following recommendations, in concert with the basic principles of sound professional practice, are intended to assist you in rendering quality patient care while minimizing the risks surrounding the prescribing of controlled substances for intractable pain. 

Clinical Use of Smartphones Tips on Mitigating Ten Major Risks

Smartphones have become an important tool for today’s healthcare professional. The near-universal use of personal mobile devices by providers and staff has significantly enhanced efficiency and productivity. However, leadership must be aware of the safety and liability implications of these communication tools. This bulletin examines 10 of the most common and potentially serious risks associated with the use of personal mobile devices in the healthcare setting, and officer suggestions designed to mitigate these exposures