Where We Stand
Section: Insurance
Policy: Communication to Patients

Communication to Patients

OMA should discourage health insurance carriers from using inflammatory language or accusatory language on patient communications that are likely to cause damage to the physician/patient relationship or imply to the patient that the physician’s integrity is in question. OMA should encourage civil and courteous communication between all parties, including insurers, physicians, physician assistants and staff members, in the interest of better patient care.

Adopted at the interim House of Delegates, 2001.
Reaffirmed by the Board of Trustees, June 2012.

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