Where We Stand
Section: Hospitals
Policy: Customer Service of Health Insurance Companies to Providers

Customer Service of Health Insurance Companies to Providers

The OMA advocates the Department of Consumer and Business Services to release de-identified complaint submissions to the public. And, the OMA’s Policy Committee recommends policy that addresses customer service of payers with regard to physician-patient advocacy and evaluates each insurance company based on feedback obtained.

Adopted by the Board of Trustees, September 2018.

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